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You must be over 18 or have permission from a parent or guardian to shop at elvine.se. When ordering products from us, you enter a purchase agreement with us. All the products on our homepage are stock items for immediate delivery. All our prices include VAT within the EU. If you order from outside the EU no Swedish VAT is charged, however you might receive an invoice for customs clearance and local VAT from UPS. When returning or exchanging a product outside of Sweden, you are responsible for the postage costs, with the exception of incorrect deliveries or transport damage. Elvine.se makes reservations for any misprints on this webpage. We aim for all our products to be as realistic as possible in terms of proportions and colors, but we cannot guarantee that all pictures reproduce the exact appearance of the products.
Withdrawal: You have the right to withdraw from your contract within 14 days without giving any reason. The withdrawal period will expire after 14 days upon receival of your order. If you return an unused item within 14 days, we will reimburse all payments received from you. If the product is used, we will charge you for any diminished value of the goods. Refunds will be made no later than 14 days from the time we received and approved your return.
If you want to exercise the right of withdrawal, you can notify us, Elvine AB, either by email or by filling in this withdrawal form: Withdrawal form
Complaints should be requested as soon as possible after the product is received and no later than 14 days after receipt. If the reason for the complaint is due to Elvine, we will pay any additional costs. If the reason for the complaint is due to an incorrect purchase or in some other way due to the customer, and the product is free of any faults or on sale, the customer is responsible for any additional costs. Once we receive the product and the complaint has been approved, we will send you a new product and reimburse you for postage or what you have paid for the product plus the postage. The Consumer Purchase Act applies to the handling of complaints. To find out which rules apply within the frame of this law, visit www.konsumentverket.se.
If any of the following should occur, Elvine AB is exempted from fulfilling the agreement. This applies in the event of circumstances beyond our control: strikes, war, a national state of emergency, sabotage, natural disasters, an abnormal downturn in the market, measures taken by a national government and if the company is exposed to criminal activity, a major accident or blockade.
If you discover that the package has been damaged when you collect it at the Post Office, you must immediately report it to the Post Office. If you discover damage later, send an email to our Customer Services at [email protected] For customer returns, the customer is responsible for any damage during transport.
Första Långgatan 4
413 04 Göteborg
Tel: +46 703 150 180
e-mail: [email protected]
Company registration number: 556540-9215
VAT NO. SE556540921501
CEO: Carina Johansson