Saira black
Saira black
Saira black
Saira black
Saira black
Saira black
Saira black
Saira black
Saira black
Saira black
Saira black
Saira black

Saira black
Normaler Preis €399,00

/ Parka für den kalten Winter /

€399,00
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    Saira black
    Saira black
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    Size:
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    2.0 | 1 Bewertungen

    Customer Reviews

    Based on 1 review
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    R
    Raquel d.C.B.
    Customer service not responsive

    The jacket was very nice, but the zipper was not working. I tried contacting customer service to exchange it, but I never got a response. In the end, I had to return the jacket at my own expense, and I still haven’t heard back about the return. Overall, I’m not very satisfied.

    Thank you for your feedback. We’re truly sorry to hear that you weren’t satisfied with our customer service. We did receive your email and replied the same day—could you check your spam folder in case our response ended up there?

    Regarding the zipper, we use high-quality YKK zippers, and with our two-way zippers, it’s important to ensure they are properly “clicked in” before zipping up. We’ve created a guide that might be helpful: https://www.elvineclothing.com/blogs/news/how-2-zip

    We haven’t received your return yet, but as soon as we do, we’ll examine the jacket and get back to you. Please don’t hesitate to reach out if you have any further questions in the meantime.

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